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We are delighted to invite you to participate in the upcoming Symposium on Breakthroughs in Quality Management of Higher Education, organised by the University of Navarra in cooperation with the Education Training and Activities Group of the European Organisation for Quality. The event will take place in Tecnun (University of Navarra), San Sebastian (Spain) on 13 - 14 September 2007.

The official language of the symposium is English.

Educational institutions in the 21^st century are confronted with an ever changing world. Quality  has never been easy to define and is becoming even more difficult. What is considered good education today may be obsolete tomorrow. The management of quality in this turbulence is difficult; yet it is, even more crucial than ever. Quality is a critical success factor if an educational institution wants to sustain itself in the turbulence in order to compete with commercial education in a globalising world.

Different paradigms have been defined  in quality management like: the paradigm of process control, the paradigm of integral quality management or the paradigm of breakthrough. Education, like most other social sectors, has been largely involved in process control (e.g. accreditation in higher education). Efforts have been made to implement integral quality management (TQM and EFQM in education). What is needed is breakthrough in Quality Management in Higher Education. Some experiences related to these issues have emerged over the last ten years.

The Symposium is focused on evaluating the state of the art in these paradigms in education. Every paradigm will consist of a keynote speaker, presentations of experiences and research, and a workshop.

Important Dates:

Deadline for abstract submission: 14 May 2007

Acceptance of submitted abstracts: 31 May 2007

Deadline for full contribution: 31 July 2007

Deadline for early Registration: 29 June 2007

Symposium: 13 - 14 September 2007